Firstly, in the number of people who rely on them for their buying decisions. Review platforms like Trustpilot and G2Crowd are growing rapidly in a variety of areas. Instead of getting lost in individual comments, questions or complaints, you will get an overall view on the general opinion of your company. You can set up the reports to allow your business to make intelligent decisions. These reports let you see common themes and trends in customer behavior towards your company. This way your company can maintain customers that might otherwise fade away without explanation.Ĭustomer service can keep KPIs on what type of questions and complaints that they run into. KPIs on customer behavior allow you to identify which customers are at risk to reach out to proactively. Their daily interactions with customers allow them to keep these KPIs to give you a look. Your customer service is in a key position to maintain these tracking metrics. These indicators will give you the tools you need to increase customer loyalty. You can get a real look into what your customers think and how they feel about your company by tracking the Key Performance Indicators (KPIs).
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